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Terms and conditions

Terms and Conditions of the Online Store

Esencya.pl

Section 1. General provisions, contact with the Store owner

These terms and conditions (the "Terms and Conditions") set out the rules and conditions for using the Esencya.pl - essential oils and aroma molecules online store, operating at https://esencya.pl (the "Store").

The owner of the Store is Konrad Cywiński, an entrepreneur conducting business under the name Konrad Cywiński, with its registered office at: Ul. Gliniana 11, 95-030 Rzgów, Poland, entered into the Central Register and Information on Economic Activity (CEIDG), NIP: 1-133-177-376, REGON: 542-533-774 (the "Seller").

The Seller’s contact details are as follows:
Contact address: Ul. Gliniana 11, 95-030 Rzgów
E-mail address: info@esencya.pl

Contact point for communication with the authorities of EU Member States, the European Commission, and the Digital Services Board: info@esencya.pl. Communication may be conducted in Polish.

These Terms and Conditions include:

  • information on the electronic commerce service provided by the Seller, which consists in enabling customers to purchase goods and digital content or digital services online (at a distance) via the Store (the "Store Service")

  • information necessary to use the above service.

Section 2. Technical requirements

To use the Store, you need:

  • a computer or other device with an internet browser

  • access to the Internet

  • an active e-mail address.

Section 3. Personal data

The controller of the personal data of Store customers is the Seller.

All information on the processing of personal data of customers and other persons using the Store’s website can be found in the Privacy Policy.

Section 4. Conclusion of the sales contract, customer account

The Store enables the purchase of goods (the "Goods") displayed on the Store website in two modes:

  • without registration

  • with the creation of a customer account in the Store.

In both cases, in order to place an order, the customer must select the Goods in the Store, add them to the "Cart" using the appropriate button and continue the ordering process by selecting the appropriate options (delivery method and payment method).

The information about products in the Store, including descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Polish Civil Code, in accordance with these Terms and Conditions.

The condition for placing an order is to fill in all required fields in the order form that are necessary for the performance of the contract and, optionally (at the customer’s request), for issuing a VAT invoice.

If the customer decides to create an account in the Store (the "Account"), registration is carried out once, and the e-mail address together with the password chosen by the customer constitute the basis for subsequent logins. Details regarding the provision of the digital service of maintaining the Account are set out below in the Account Terms and Conditions. The Store also enables logging into the Account via social media and/or a Google user account. After logging into the Account, the customer gains access to their order history and does not need to re-enter personal data in the order form for subsequent orders.

The customer may, at any time and at no cost, resign from maintaining the Account. To do so, the customer should send their resignation to the following e-mail address: info@esencya.pl.

Confirmation of the order by clicking the "Buy and pay" button (or another button with an equivalent wording) means:

  • submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions

  • acceptance of the obligation to pay the price of the Goods and the cost of their delivery.

The sales contract (the "Contract") is concluded at the moment when the Seller accepts the order for processing (accepts the customer’s offer), which the Seller confirms by sending an e-mail confirming the acceptance of the order for processing.

If the Seller is unable to fulfill the order for the Goods (in whole or in part), the Seller will inform the customer about this - in such a case the Contract is not concluded. At the same time, the Seller will inform the customer about possible alternative options for fulfilling the order, for example partial fulfillment or waiting until the Seller replenishes stock. If the order has already been paid for and cannot be fulfilled, the Seller will promptly refund the customer the payments made (to the extent of the cancelled order).

The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium no later than at the time of delivery of the Goods.

The Store is not liable for failure to deliver the order or delay in delivery resulting from the customer providing incomplete or incorrect delivery details or failing to provide other data necessary for order fulfillment.

The Seller reserves the right to suspend the fulfillment of the order if the customer has provided false data or if the data raise justified doubts as to their correctness. In such a case, the Seller will, if possible, attempt to contact the customer in order to verify the data.

Section 5. Prices and payment methods

The prices of the Goods are given in Polish złoty (PLN) and are gross prices, including VAT.

The delivery cost of the Goods is given separately in the Store cart, depending on the delivery method selected by the customer.

The available payment methods are described on the Store website in the "Payment methods" section and are presented to the customer at the order placement stage (in the cart).

The Store offers the following payment methods:

  • fast online transfer / BLIK / payment via digital wallet, via the following payment platforms:

    • Shoper Płatności (Autopay)

    • eCard

    • dotpay

    • PayPal

    • PayU

    • Przelewy24

    • Tpay.com

    • Stripe

  • payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic.

If the customer chooses to pay via Shoper Płatności, the provider of the online payment service for fast transfers and card payments is Autopay S.A.

If the customer chooses to pay via Stripe, the online payment service is jointly provided by Stripe Payments Europe, Limited and Stripe Technology Europe, Limited, both based in Ireland. The rules governing the integration of the Store with the Stripe service are defined in the "Regulations for the Stripe Integration Service in the Shoper Online Store" available at:
https://www.shoper.pl/static/regulaminy/uslugi-finansowe-i-platnosci/regulamin-uslugi-integracji-stripe-w-sklepie-internetowym-shoper-od-2025-03-15.pdf

The Stripe consumer terms (for people paying in the Store via Stripe) are available at:
https://stripe.com/en-pl/legal/consumer

Section 6. Delivery of Goods

Delivery of Goods is carried out, at the customer’s choice:

  • via courier company

  • via Poczta Polska (Polish Post)

  • to InPost parcel lockers (Paczkomaty InPost)

  • via ORLEN Paczka.

Except for Goods collected by the customer in person, the order is deemed fulfilled at the moment the shipment is handed over to the carrier (entrusted to a professional carrier). The exact actual delivery time is determined by the carrier.

Goods are shipped by the Seller within 7 business days, unless a different time limit is expressly stated in the product description at the time the order is placed. Detailed delivery times are specified in the Store section "Order processing time".

The Seller normally fulfills orders within the territory of the Republic of Poland, subject to the delivery costs indicated in the Store in the "Delivery time and costs" section. International shipping is possible for the delivery costs indicated in the Store or individually agreed with the customer.

If the customer chooses to pay by bank transfer or payment card, order processing time starts from the date the Seller’s bank account or settlement account is credited.

Section 7. Right of withdrawal

A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Polish Consumer Rights Act (the "Privileged Entrepreneur") has a statutory right to withdraw from a sales contract for Goods within 14 days of receiving the Goods, without giving any reason, subject to the exceptions listed below.

To meet the withdrawal deadline, it is sufficient for the customer to send, within the above time limit, a statement:

  • in electronic form to: info@esencya.pl, or

  • in written form to: Ul. Gliniana 11, 95-030 Rzgów.

The withdrawal statement may be made using a template – Download withdrawal form. Use of the template is not mandatory. The Seller will promptly confirm receipt of the withdrawal statement by e-mail.

The customer must then, within a further 14 days, return the Goods at their own cost to the following address:
Ul. Gliniana 11, 95-030 Rzgów.

The Seller will promptly, and no later than 14 days from receipt of the withdrawal statement, refund to the customer:

  • the price of the Goods

  • the cost of the original shipment of the Goods to the customer, calculated based on the least expensive standard delivery method offered in the Store.

The Seller may withhold the refund until the Goods are received back or until the customer provides proof of having sent back the Goods, whichever occurs first.

The refund will be made using the same payment method that the customer used for the original transaction, unless the customer expressly agrees to a different method.

The customer is liable for any reduction in the value of the returned Goods resulting from their use in a manner going beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

Section 8. Exceptions to the right of withdrawal

The right to withdraw from the contract does not apply to contracts for the supply of Goods that are:

  • non-prefabricated, manufactured according to the consumer’s / Privileged Entrepreneur’s specifications or clearly personalized

  • liable to deteriorate rapidly or with a short shelf life

  • supplied in sealed packaging, which, once opened, cannot be returned for health protection or hygiene reasons

  • audio or visual recordings or computer software supplied in sealed packaging, once such packaging has been opened

  • goods which, after delivery, by their nature become inseparably mixed with other items (for example, building materials that have been used)

  • newspapers, periodicals or magazines, with the exception of subscription contracts

  • goods whose price depends on fluctuations in the financial market beyond the Seller’s control that may occur before the withdrawal period expires

  • alcoholic beverages, the price of which was agreed upon at the time of conclusion of the sales contract, where delivery can take place only after 30 days and whose value is subject to market fluctuations beyond the Seller’s control.

Section 9. Complaints

The Seller is obliged to provide the customer with Goods that are in conformity with the Contract.

In relation to consumers and Privileged Entrepreneurs, the Seller’s liability for conformity of the Goods is determined in accordance with the Polish Consumer Rights Act. In relation to other customers, the Seller is liable on the basis of the Polish Civil Code.

Complaints may be submitted:

  • by e-mail to: info@esencya.pl, or

  • in writing to: Ul. Gliniana 11, 95-030 Rzgów.

The Seller will review the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days from receipt of the complaint.

If the customer is dissatisfied with the way the complaint has been handled, the consumer and the Privileged Entrepreneur may, in addition to ordinary court proceedings, use out-of-court dispute resolution and complaint handling methods. In particular, they may:

  • apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings

  • seek assistance from a district (municipal) consumer ombudsman or a consumer protection organisation

  • apply to a permanent consumer arbitration court to resolve a dispute arising from the contract

  • use the ODR platform (Online Dispute Resolution) for internet-based dispute resolution between consumers and traders regarding contractual obligations arising from online contracts. More information is available at:
    https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks

Additional information on out-of-court methods of handling complaints and pursuing claims can also be found on the website of the Office of Competition and Consumer Protection (UOKiK):
https://polubowne.uokik.gov.pl/

Section 10. Product reviews

The Store allows customers to add product reviews (the "Reviews").

This functionality is only available to customers who have an Account and are logged in.

Reviews added by customers must be lawful within the meaning of the Digital Services Act (DSA) and comply with good practices, meaning that it is prohibited to post Reviews that:

  • are unlawful

  • are contrary to good morals, in particular contain offensive, pornographic content, offend religious feelings, or incite racial, ethnic, or religious hatred

  • infringe the rights of others, in particular property or moral copyright and the right to privacy

  • contain content or graphic elements of a commercial or advertising nature relating to products other than those offered in the Store.

The Seller and/or an external provider of a customer satisfaction / review system may moderate Reviews, which means that Reviews not compliant with these Terms and Conditions will not be published or may be removed.

In the event that a Review is blocked or removed, the Seller will inform the customer and provide justification. In such a case, the customer may file an appeal under the rules specified in Section 10 point 6 of the Terms and Conditions.

Appeals against decisions concerning Reviews (the "Appeal") may be submitted:

  • by e-mail to: info@esencya.pl

  • or in writing to: Ul. Gliniana 11, 95-030 Rzgów.

The Seller will promptly confirm receipt of the Appeal by e-mail (provided that the person submitting the Appeal has provided an e-mail address). The Seller will review the Appeal in the form in which it was submitted (in writing or by e-mail) within 14 days from receipt of the Appeal.

Any person visiting the Store may submit a notice (the "Notice") to the Seller if they consider that a Review contains illegal content within the meaning of the Digital Services Act (DSA) or content that is contrary to these Terms and Conditions. Notices should be submitted by e-mail to: info@esencya.pl.

The Seller will promptly confirm receipt of the Notice by e-mail. The Seller will review the Notice within 14 days of its receipt and will provide justification for the decision. The person filing the Notice may appeal the decision under the rules described in Section 10 point 6 of the Terms and Conditions.

If the person submitting the Appeal is dissatisfied with the way it has been resolved by the Seller, they may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).

The Seller is not liable for Reviews posted in the Store by customers, provided that:

  • the Seller has no knowledge that a Review contains illegal content, and

  • upon obtaining such knowledge or receiving notification, the Seller promptly takes appropriate steps to remove or disable access to the illegal content, in particular by promptly reviewing Notices.

Section 11. Accessibility

This section of the Terms and Conditions describes how the Store Service complies with accessibility requirements.

Both the Terms and Conditions and the Store website are made available electronically, in a form that can be read by assistive technologies.

Information contained in the Terms and Conditions has been prepared in text formats that enable use in alternative and assistive communication. It can be read using assistive tools. The text uses appropriate contrast, spacing between letters, lines and paragraphs, and sufficiently large, legible fonts that allow reading by enlarging the text or using assistive technologies. The Terms and Conditions do not contain significant non-text content.

Information in the Terms and Conditions is provided in a way that ensures perceivability, operability, understandability, and robustness.

Information on how the Store Service meets accessibility requirements can be found in the Accessibility Statement.

Section 12. Final provisions

Polish law applies to Contracts concluded in the Store. The Contract is concluded in the Polish language.

None of the provisions of these Terms and Conditions excludes or in any way limits consumer rights (and Privileged Entrepreneurs’ rights) arising from mandatory provisions of law.

The Seller may amend these Terms and Conditions at any time, provided that such amendments apply to orders placed after the new version of the Terms and Conditions has been published. In the case of (i) previously concluded contracts for the provision of a digital service or electronic service, and (ii) customers holding an Account in the Store, the customer will be informed of the change to the Terms and Conditions and of the possibility to refuse acceptance of the new wording.

These Terms and Conditions are effective as of 26-09-2025.

Account Terms and Conditions

of the Esencya.pl Online Store – essential oils and aroma molecules

Section 1. General provisions, contact with the Seller

These account terms and conditions (the "Account Terms and Conditions") set out the rules and conditions for using the customer account (the "Account") in the Esencya.pl - essential oils and aroma molecules online store (the "Store").

These Account Terms and Conditions constitute regulations for an electronic service within the meaning of the Polish Act on the Provision of Services by Electronic Means. The Account service is an additional and ancillary service in relation to the Seller’s core business, which is offering Goods for sale to customers. The Account service is provided free of charge.

The Account Terms and Conditions supplement the Store Terms and Conditions. In matters not regulated in the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply.

The Seller’s contact details for matters related to the Account service are the same as for the Store:
Ul. Gliniana 11, 95-030 Rzgów
e-mail: info@esencya.pl
tel.: 504273549

Section 2. Technical requirements and functionalities of the Account service

The technical requirements for using the Account service are the same as those for using the Store and are indicated in Section 2 point 1 of the Store Terms and Conditions.

By using the Account, a Store customer can:

  • save and store their personal data (including delivery address) in the Account, enabling subsequent purchases in the Store without re-entering address details

  • view their order history

  • view the status of order fulfillment.

Section 3. Contract for the Account service, withdrawal, resignation from the Account

Creating an Account by the customer is equivalent to concluding a contract for the provision of an electronic service for an indefinite period. The customer may resign from the Account at any time without giving a reason. To do so, the customer should contact the Seller electronically at info@esencya.pl.

The customer also has a statutory right to withdraw from the contract for the provision of the Account service within 14 days of its conclusion.

Section 4. Complaints

In relation to consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Account service with the contract in accordance with the Polish Consumer Rights Act. In relation to other customers, the Seller is liable pursuant to the Polish Civil Code.

Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided in Section 9 points 3–5 of the Store Terms and Conditions.

If the customer is dissatisfied with the way the complaint is handled by the Seller, they may also use out-of-court methods for handling complaints and pursuing claims, in accordance with the procedure described in Section 9 points 6–7 of the Store Terms and Conditions.

Section 5. Personal data

Full information on the processing of personal data of Store customers, including for the purpose of providing the Account service, is set out in the Privacy Policy.

Section 6. Amendments to the Account Terms and Conditions

The Seller may amend these Account Terms and Conditions under the rules specified in Section 12 point 3 of the Store Terms and Conditions. If the customer does not accept the new wording of the Account Terms and Conditions, they may terminate the contract for the Account service (by contacting the Seller electronically), subject to a 14-day notice period.

Newsletter Terms and Conditions

of the Esencya.pl Online Store – essential oils and aroma molecules

Section 1. General provisions, contact with the Seller

These newsletter terms and conditions (the "Newsletter Terms and Conditions") set out the rules and conditions for the provision by the Seller (the "Seller") – the owner of the Esencya.pl - essential oils and aroma molecules online store (the "Store") – of the newsletter service.

A Newsletter is a series of electronic messages sent by the Seller to the e-mail address of a person who has given the appropriate marketing consent (the "Subscriber"). These messages include, in particular, commercial information relating to the Store and the Seller. They may also contain other content related to the Seller’s activities, the Store’s industry, and educational content which, in the Seller’s opinion, may be interesting and useful to customers or potential customers of the Store.

These Newsletter Terms and Conditions constitute regulations for an electronic service within the meaning of the Polish Act on the Provision of Services by Electronic Means. The Newsletter service is an additional and ancillary service in relation to the Seller’s core business, which is offering Goods for sale to customers. The Newsletter service is free of charge.

The Newsletter Terms and Conditions supplement the Store Terms and Conditions. In matters not regulated in the Newsletter Terms and Conditions, the provisions of the Store Terms and Conditions apply.

The Seller’s contact details for matters related to the Newsletter service are the same as for the Store:
Ul. Gliniana 11, 95-030 Rzgów
e-mail: info@esencya.pl
tel.: 504273549

Section 2. Technical requirements and functionalities of the Newsletter service

To use the Newsletter service, you need:

  • a computer or other device with software that enables receiving e-mail messages

  • an active e-mail address

  • access to the Internet.

By subscribing to the Newsletter, the Subscriber can receive e-mail messages from the Seller containing, among others:

  • information about new products and promotions in the Store

  • discount codes and/or information about other special benefits for Newsletter subscribers

  • other content related to the Store’s and Seller’s activities, the Store’s industry, and educational content which, in the Seller’s opinion, may be interesting and useful to customers or potential customers of the Store.

The Seller does not guarantee or declare any specific frequency of sending the Newsletter. The Seller decides on the timing and content of commercial information included in the Newsletter.

Section 3. Contract for the Newsletter service, withdrawal, resignation from the Newsletter

The contract for the Newsletter service may be concluded when:

  • a person visiting the Store fills in the relevant form on the Store’s website, providing their e-mail address to which commercial information is to be sent, or

  • during the ordering process in the Store – when the customer gives consent to receive commercial information by ticking the appropriate checkbox in the Store cart.

As an incentive to subscribe to the Newsletter, the Seller may offer potential Subscribers a bonus (a gift, so-called lead magnet) in the form of a discount code, digital content (such as a free e-book) or another benefit for the Subscriber, related to the Store’s activities (for example a one-time free delivery of Goods) (the "Bonus"). Information about a Bonus offered in connection with subscribing to the Newsletter will be displayed on the Store’s website.

The Bonus is delivered to the Subscriber to the e-mail address provided at subscription, promptly after the Newsletter contract is concluded. The Bonus is delivered in an appropriate digital form (for example a link enabling download of an e-book, a discount code, or a code to be entered in the Store’s cart to receive free delivery).

The contract for the provision of the Newsletter electronic service is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time without giving a reason. To do so, the Subscriber should:

  • click the relevant unsubscribe link included in each Newsletter message, or

  • contact the Seller electronically.

The customer also has a statutory right to withdraw from the contract for the Newsletter service within 14 days of its conclusion.

The Seller may stop providing the Newsletter service at any time, in which case all Subscribers will be informed.

If a Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 18 months, the Seller may, after prior notice, stop providing the Newsletter service to that Subscriber.

Section 4. Complaints

In relation to consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Newsletter service with the contract in accordance with the Polish Consumer Rights Act. In relation to other customers, the Seller is liable pursuant to the Polish Civil Code.

Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided in Section 9 points 3–5 of the Store Terms and Conditions.

If the customer is dissatisfied with the way the complaint is handled by the Seller, they may also use out-of-court methods for handling complaints and pursuing claims, in accordance with the procedure described in Section 9 points 6–7 of the Store Terms and Conditions.

Section 5. Personal data

Full information on the processing of personal data of Store customers, including for the purpose of providing the Newsletter service, is set out in the Privacy Policy.

Section 6. Amendments to the Newsletter Terms and Conditions

The Seller may amend these Newsletter Terms and Conditions under the rules specified in Section 12 point 3 of the Store Terms and Conditions. If the Subscriber does not accept the new wording of the Newsletter Terms and Conditions, they may:

  • terminate the Newsletter contract with a 14-day notice (by contacting the Seller electronically), or

  • terminate it with immediate effect (using the unsubscribe methods referred to in Section 3 point 3 of the Newsletter Terms and Conditions).